Return & Exchange Policy

🔄 Easy Returns & Exchanges

We want you to be 100% satisfied with your purchase!

📋 Return Policy Overview

• Return Period: 14 days from delivery date

• Condition: Items must be unused and in original packaging

• Free Returns: For defective or damaged items

• Return Shipping: Customer pays return shipping for change of mind

✅ What Can Be Returned

• Unopened electronic items in original packaging

• Defective or damaged products (we cover return shipping)

• Items that don't match the description

❌ What Cannot Be Returned

• Items damaged by misuse

• Products without original packaging

• Items returned after 14 days

🚚 How to Return

1. Contact Us: WhatsApp +971-XXX-XXXX or email support@dreamcollection.store

2. Get Return Label: We'll send you return instructions

3. Pack Securely: Use original packaging when possible

4. Track Return: We'll update you once received

💰 Refund Process

• Processing Time: 3-5 business days after we receive the item

• Refund Method: Same payment method used for purchase

• Bank Transfer: 2-3 working days for UAE banks

• Credit Card: 5-7 working days to reflect

📞 Need Help?

Customer Support Hours: Sunday to Thursday, 9 AM - 6 PM (UAE Time)

• WhatsApp: +971-XXX-XXXX (Fastest response)

• Email: support@dreamcollection.store

• Response Time: Within 2 hours during business hours